TO WHOM IT MAY CONCERN
Probably there are very few people around who have not seen the “Snuggies” ad on television. Television advertising campaigns have saturated the airways with advertisement. Those soft cuddly garments one can use for warmth.
Last year, 2008, around December 1st, I ordered a set for Christmas presents. I used a debit bank card for payment at the time of ordering. A nightmare began, which continues today, this September 19, 2009, almost one year later.
As I recall, the TV ad stated $19.95. I added a small purse to the order, which ultimately amounted to $89.00. I did not not receive the order before Christmas. No notice of reasons for the delay. The debit payment did not show up on my next statement.
In February 2009, I received my bank statement with a charge of $89.00. And I had never received the order. I called my bank to cancel the charge. If anyone has ever attempted to cancel a bank charge, you know the time, effort and aggravation all that procedure takes. The bank placed a hold on it until they could investigate.
A few days later the Snuggies order arrived. I tried to contact Snuggies via phone and could only get recordings. Rather than go to the trouble of re-packaging to return, I called my bank to ok the charge and explained I had received the order.
I never received any notice from Snuggies regarding the order. Long after Christmas, the charge appeared on my account, followed by the order. I was so sick of Snuggies and dealing with all of it, I paid and thought that was the end of the fiasco.
In August this year, 2009, I received a check for $8.25. The notice stated, “2% cash back on your credit card purchase.” Under that read, “cash the attached check to try Great Fun everyday savings and refunds with the first 30 days at no cost and be on your way to earning 2% money back on your new credit card purchases.” Underneath, several paragraphs in small print. Because I had already decided I would not order anything else off television ads, and certainly not from Snuggies, I read no further. I just figured Snuggies had refunded $8.25 from an order they had so miserably screwed up and delayed long after Christmas. I had no interest in reading any further in fine print.
The check laid on my desk for a couple of weeks. My daughter stopped by and I gave the check to her to cash. This is almost nine months after I called in the order. Thought that was the end of it.
This week, on September 16th, a charge for $149.99 appeared on my bank statement. It read “TLG-Great-Fun, code 8699.” I had never heard of TLG Great Fun, and immediately called the bank to cancel the charge. The bank told me to contact the company. I checked further on the internet and found a phone number.
My first phone call reached a recording,”not open.” Several other calls throughout the day I got a busy signal. On September 18th I began calling again, and finally reached some one. Learned the $149.99 charge was for a membership fee to “Great Fun” in Westerfield, Ohio. The young man explained this was a charge “not affiliated with Snuggies,” but the result of the check for $8.25 they sent to me, which stated if I cashed the check I would automatically be charged 149.99 for membership to Great Fun.
I of course had not read all the fine print, which stated the charge. My mail box is stuffed regularly with all kinds of lengthy material, promotions from insurance companies, cable companies, retail stores, etc. Who bothers to read all that stuff coming thru the mails? All I saw was a rebate check from Snuggies. Thought it was some good will return from all the delays and charges.
I’m sure this company expects the recipient to think such. It’s a huge rip-off scheme, operating so deviously, it’s difficult for me to fathom such crooked means of scamming in one’s bank account exists.
The man on the phone said they would cancel and refund my money. I don’t know if they will nor when. In the meantime my bank has paid the $149.99 from my account. A charge for “membership” to “Great Fun”, an outfit I had never heard of. This kind of rip-off is an outrage.
All of this has been almost a year since I first called in an order from the “Snuggies” tv ad. From an ad which began $19.95, thus far it has cost me $89 plus $149.99, a total of $238.99. I’m posting this to alert and warn my readers to beware of ordering merchandise from tv ads. If I see another Snuggie ad on tv, I will contact management of the tv station.
Anyone who has had any similiar experience, I invite you to e-mail me at firstname.lastname@example.org
If I do not receive a refund immediately, I will notify my bank to process a claim against this company.
Aside from being very costly, all of this has been very time consuming and aggravating to deal with. Going back to December 2008, when I ordered a Christmas gift off a television ad. Such a devious scheme it seems so surreal. These are cold hard facts stemming from an order for something advertised as cuddly warmth!!
LET FREEDOM RING